Terms and Conditions

Effective date

These Terms are effective as of the date they are published on this page.

1. About Logo Hayk Resort

Logo Hayk Resort ("Resort") is a hospitality property operating in Ethiopia. References to "you" and "your" mean the guest, customer, or user of this website.

2. Reservations

1. A reservation request is not confirmed until you receive a confirmation message and/or a reservation code.
2. You are responsible for providing accurate contact details. We may use these details to send confirmations, updates, and important information related to your stay.
3. Rates, inclusions, and availability may change until a booking is confirmed.

3. Pricing and taxes

Prices are displayed in the currency shown on the checkout page. Taxes and fees (if applicable) are included or displayed as indicated during booking. You are responsible for any additional charges incurred during your stay (for example, incidental expenses) unless explicitly included in your booking.

4. Payments

1. Online payments may be processed by a third-party payment provider (for example, Chapa). You agree to comply with the provider’s terms and to provide accurate payment information.
2. We do not store full payment card details on our servers. We may store transaction references and status information necessary to confirm your booking.
3. A booking may be cancelled or marked unsuccessful if payment verification fails, is reversed, or is suspected to be fraudulent.

5. Changes, cancellations, and refunds

Cancellation and modification rules may vary by rate plan, season, package, or promotional offer. Where a specific policy is displayed during booking, that policy controls.

1. If you need to modify or cancel, contact us as early as possible using the details on our Contact page.
2. We do not process refunds online. If a refund is eligible and approved, you must request it in person at the Resort with valid identification and your payment reference/transaction details.
3. No-shows, early departures, or late cancellations may be charged according to the applicable policy.

6. Check-in, check-out, and identification

1. Check-in and check-out times may be communicated in your confirmation or at reception.
2. Guests may be required to present valid identification and, where applicable, proof of payment upon check-in.
3. Special requests (late check-out, early check-in) are not guaranteed and are subject to availability.

7. Guest responsibilities and conduct

1. You agree to comply with applicable laws and Resort policies, including safety, security, and respectful conduct.
2. You are responsible for any damage to Resort property caused by you or members of your party, beyond normal wear.
3. We may refuse service, terminate a stay, or remove guests for unsafe, unlawful, or disruptive behavior.

8. Amenities, experiences, and third-party services

Some amenities, experiences, transportation, excursions, or third-party services may be subject to separate terms, availability, waivers, and safety requirements. We are not responsible for third-party services that are not operated by the Resort.

9. Website use

1. You may not misuse the website, attempt unauthorized access, disrupt service availability, or introduce malware.
2. We may suspend access to the site for maintenance, security, or operational reasons.

10. Intellectual property

The website content, branding, photos, and other materials are owned by or licensed to the Resort and are protected by applicable intellectual property laws. You may not copy, reproduce, or redistribute content without permission.

11. Disclaimers and limitation of liability

The website and services are provided on an "as is" basis. To the extent permitted by law, we disclaim warranties and limit liability for indirect, incidental, special, consequential, or punitive damages. Nothing in these Terms limits rights or remedies that cannot be excluded under applicable law.

12. Privacy

Our Privacy Policy explains how we process personal information. By using this website or booking, you acknowledge the Privacy Policy.

13. Governing law and disputes

These Terms are governed by the laws of Ethiopia. If a dispute arises, we encourage you to contact us first to attempt to resolve it. Where resolution is not possible, disputes may be handled by competent courts in Ethiopia, subject to applicable law.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page. Continued use of the website after changes means you accept the updated Terms.

15. Contact

For questions about these Terms or your booking, contact Logo Hayk Resort using the details on our Contact page.