Privacy Policy

Effective date

This Privacy Policy is effective as of the date it is published on this page.

Who we are

Logo Hayk Resort is a hospitality property located in Ethiopia. This website is operated for reservations, guest communications, and marketing.

Information we collect

We may collect the following categories of information:

1. Contact details you provide when booking or contacting us (such as name, phone number, email address).
2. Reservation details: dates of stay, room selection, guest counts, and reservation preferences you submit.
3. Account and authentication information for administrative users of our content management system.
4. Communications: messages you send through inquiry or contact forms, email, phone, or other channels.
5. Technical data: IP address, device/browser information, pages viewed, and approximate location inferred from IP (where available).
6. Cookies and similar technologies used to operate the website and (where enabled) measure performance and analytics.

Payments

Online payments are processed by our payment service provider (for example, Chapa). Payment details are handled by the provider. We do not store full card details on our servers. We may store transaction references and the payment status needed to confirm and support your reservation. Where a refund is eligible and approved, refund requests may be handled in person at the Resort.

How we use your information

We use personal information to:

1. Provide and manage reservations, including confirmations, modifications, cancellations, and support.
2. Communicate with you about your stay, requests, and questions.
3. Detect, prevent, and investigate fraud, abuse, and security incidents.
4. Operate, maintain, and improve the website and services.
5. Send marketing communications where permitted, and you can opt out at any time.

How we share information

We may share information in limited circumstances, including:

1. Service providers that help us operate the website and services (for example, payment providers, hosting, email delivery).
2. Payment processors and financial institutions to complete transactions and confirm payments.
3. Service providers who help us operate the site and business (hosting, email delivery, security tooling).
4. Authorities or advisors where required by law, to respond to lawful requests, or to protect rights and safety.

Cookies and analytics

We may use cookies and similar technologies to operate the website and (where enabled) understand how the site is used. You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

Data retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of information and purpose.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.

Your choices and rights

You may request access, correction, or deletion of your personal information, subject to applicable law. You may also opt out of marketing communications at any time.

Children’s privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.

International transfers

We may store or process information using service providers that operate in other countries. Where required, we take steps to ensure appropriate safeguards.

Contact us

If you have questions about this Privacy Policy, contact us using the details on our Contact page.